New Digital Banking

Log into digital banking.  Then follow the steps below: 

• Click on the person icon in the top right corner
• Select Settings
• Click on Contact and scroll to find Phone Numbers
• Add a mobile phone number if you don’t have one already by clicking on the pen icon on the right side of the screen
• Check ‘I Would Like To Receive SMS Text Messages To This Number’
• You will receive a verification code via the mobile device you indicated
• Enter the code
• Save changes 

Log into digital banking.  Then follow the steps below: 

• Click on the person icon in the top right corner
• Select Settings
• Select Contact
• Add a mobile phone number if you don’t have one by clicking on ‘Mobile’
• Select ‘Enable SMS text messages’
• Confirm SMS Phone Number by sending a code via a text message to your device
• Enter the code and select verify

Windows: Versions still supported by Microsoft & support a browser listed above.

OS X: Versions still supported by Apple & support a browser listed above.

Android: Version 9.0+

iOS & Safari: Last 2 major releases

Make sure your browser is within the latest 2 versions of Chrome, Edge, Firefox, or the latest 2 major releases of Safari.

Please note that Internet Explorer 11 does not support online banking and the standards that are implemented in newer browsers.

The new digital banking platform supports a variety of accessibility tools to ensure all members can use it. These include 3rd party screen readers and other tools built into most modern browsers and operating systems. Some of these tools include NVDA for Windows, VoiceOver for macOS, iOS, and iPadOS, and TalkBack for Android.

During your first login, primary account holders will use their existing username but will need to create a new password after their identity is validated.

Registration will require a one-time passcode, so please ensure your contact information is up-to-date.

Password requirements: At least 12 characters long, includes uppercase and lowercase letters, numbers, and at least one special character.

Navigate to the Login page for online banking, open the mobile app, and click on the "forgot Username or Password" link to reset your credentials.  

Yes, all your transaction history for the last 24 months will be available in the new system.  If you need access to earlier information, you can easily access eStatements through online banking or the mobile app.  

Once you log in, you'll immediately notice a new streamlined design with improved navigation, giving you quick access to the information and tools you need to manage your money.  Additionally, you'll now see all your accounts through a single login.  This will include accounts where you are a primary owner or joint owner.  

If you have an iOS device, please visit the Apple Store to update the app.  If you have an Android device, please delete the old app and download the new version in the Google Play Store. We recommend enabling automatic updates to ensure seamless functionality in the future.  Your new AmericasCU mobile app icon will look like this:

Yes, as long as your current password meets the system requirements.  

Yes, lock the card immediately and then dispute the transaction. If you suspect fraudulent charges or are certain you've lost your card, don't hesitate to contact us at 1-888-742-6551.

Once you register your card and select your notification preference, all card transaction alerts will be sent to you in real time. 

All of our debit and credit cards are eligible for the lock/unlock feature.

Within minutes, you'll see the card appear locked.  Locking your card will prevent new transactions, while still allowing recurring transactions, pre-authorized payments, and refunds to post to your account.  

No, you will need to set up any account alerts again in the new system. If accessing via a desktop computer, select ‘Services’ on the top menu bar, then ‘Alerts.’ If using the mobile app, select ‘More’ at the bottom, then ‘Services.’ You will see ‘Alerts’ as one of the options. You have the choice of setting a variety of different alerts at this point.

No, you will not have to re-enroll in eStatements.

No, only the primary account holder will be able to view eStatements.

If accessing via a desktop computer, select ‘Services’ on the top menu bar, then ‘Statements & Notices.’ If using the mobile app, select ‘More’ at the bottom, then ‘Services.’ You will see ‘Statements & Notices’ and follow the prompts.

Payees, history, and scheduled payments will transfer over for the primary account holder. Once you are in the new system, please review all of your scheduled bill pay payments, and if necessary, re-setup any that may be missing.

IMPORTANT: There will be a scheduled blackout period to upgrade our Bill Pay service. If you currently use Bill Pay, there is some key information you should know:

• Monday, Nov 10 at 9 AM CT through Wednesday, Nov 12 - You won’t be able to add, cancel, or modify any bill payment transactions during this time.  Any scheduled payments will still process as usual during this period. 
• Wednesday, Nov 12 - Your new digital experience goes live. You’ll be able to add, cancel, or modify bill payment transactions again. All your existing payees and scheduled payments will carry over automatically.

Yes, any external accounts that you previously set up will be transferred over to the new system.

If you’ve connected an external account to your digital banking, please note that the balances and transactions shown may not update in real time. The information you see depends on how and when the other financial institution shares data with us. Some financial institutions send updates frequently, while others may have delays.

From the dashboard in online or mobile banking, go to ‘Pay/Transfer’ and click on ‘Add Account.’ From there, you choose the option ‘Add an External Account to View its Balance.’ Then follow the prompts.

Good news! All your scheduled and recurring transfers will be processed as usual.